Refund Policy

On this page

1. 1The short version
2. 2Cancelling your subscription
3. 3Free trial
4. 414-day right of withdrawal (EU, EEA and UK consumers)
5. 5Accidental charges and technical problems
6. 66 Months plan: below-B2 refund
7. 7How to request a refund
8. 8Chargebacks
9. 9Changes to this policy

This Refund Policy explains when you can get your money back for a Pandawise AI Pro subscription. It is part of our Terms of Service. Nothing in it limits the rights you have under mandatory consumer law.

The short version

Cancelling your subscription

Pro renews automatically at the end of each billing period until you cancel. You can cancel anytime from your account (billing portal). Cancelling stops the next renewal; you keep Pro until the end of the period you already paid for, and that period is not refunded.

Please cancel before the renewal date. We do not refund a renewal you forgot to cancel, except as described below or where the law requires it.

Free trial

First-time buyers of the 6 Months plan may get a 7-day free trial. If you cancel before the trial ends, you are not charged. If you do not cancel, the full plan price is charged when the trial ends, and that payment is covered by the rules on this page like any other.

14-day right of withdrawal (EU, EEA and UK consumers)

If you are a consumer in the EU, EEA or UK, you may withdraw from a new subscription within 14 days of buying it, without giving a reason. Write to support@pandawiseai.com from the email address of your account within those 14 days.

Because Pro starts as soon as you buy it at your request, we refund the payment minus an amount proportionate to the days you had Pro before you told us. We refund within 14 days of receiving your request, to the original payment method. The right applies to the first purchase of a subscription, not to each automatic renewal.

Accidental charges and technical problems

If you were charged by mistake (for example twice) or a technical problem on our side stops you from using Pro and we cannot fix it, contact us within 14 days of the charge. We review these requests case by case and, where justified, refund the charge in full or in part.

6 Months plan: below-B2 refund

The 6 Months plan comes with a full refund of the 6 Months payment if your official IELTS result is below B2 (an overall band below 5.5) even though you used Pandawise AI as described here. It is a promise about effort on both sides: we only refund if you really did the work.

Conditions

You must meet all of the following:

1. You bought and paid for the 6 Months plan yourself (not through a free trial only, a promotion, early access or an organisation that paid for you).
2. You completed at least 85% of the course lessons available to you in your IELTS module (Academic or General Training).
3. You completed all available practice tests in the app with a result of B2 (band 5.5) or higher.
4. You took the official IELTS test (Academic or General Training, the same module you studied in the app) after buying the plan and while your 6 Months subscription was active, or within 30 days after it ended.
5. Your official overall band is below 5.5.
6. You send us your request within 7 days of the official result being released, including a copy of your official Test Report Form (TRF) showing your name, test date, TRF number and overall band.
7. The name on the Test Report Form matches the name on your Pandawise AI account, and you did not share your account with anyone else.

How we check

We check your lesson and practice test progress in your account, and we may verify your Test Report Form through the official IELTS verification service or ask you for further proof. A request may be refused if the conditions are not met, if the progress looks automated or not genuine (for example tests submitted without real answers), or if the result or documents cannot be verified.

Good to know

• The below-B2 refund is available once per person, for one 6 Months payment.
• It covers the 6 Months payment only, not earlier or later subscriptions, other plans or the cost of the official test.
• When we approve the refund, your Pro access ends.
• The Monthly and 3 Months plans are not covered. Apart from this refund, we do not guarantee any IELTS result.

How to request a refund

Send an email to support@pandawiseai.com from the email address of your Pandawise AI account with:

• the reason for your request;
• the date of the charge;
• for the below-B2 refund, your official Test Report Form.

We reply within 5 working days. Approved refunds go back to the original payment method, normally within 5 to 10 working days depending on your bank.

Chargebacks

Please talk to us before disputing a charge with your bank: it is faster for you and for us. If you open a chargeback for a valid charge, we may suspend your account while it is being resolved.

Changes to this policy

We may update this policy from time to time. The version on this page at the time of your purchase applies to that purchase. Changes never reduce a refund you are already entitled to.