Terms of Service

On this page

1. 1Who can use the Service
2. 2What Pandawise AI is, and what it is not
3. 3AI feedback and estimated bands
4. 4Free and Pro access
5. 5Subscriptions, trials and payments
6. 6Right of withdrawal (EU, EEA and UK consumers)
7. 7Acceptable use
8. 8Your content
9. 9Our content and intellectual property
10. 10Availability and changes to the Service
11. 11Suspension and termination
12. 12Disclaimers
13. 13Limitation of liability
14. 14Indemnity
15. 15Changes to these Terms
16. 16Governing law and disputes
17. 17General
18. 18Contact

Pandawise AI is operated by the Pandawise AI team ("Pandawise AI", "we", "us"). These Terms of Service ("Terms") are a binding agreement between you and us and govern your use of the website pandawiseai.com, the web app and every lesson, practice test, exam simulation, AI tool, email and other service we provide (together, the "Service").

By creating an account, starting a free trial, buying a subscription or otherwise using the Service, you confirm that you have read and accept these Terms, our Privacy Policy and our Refund Policy. If you do not accept them, do not use the Service.

Who can use the Service

• You must be at least 16 years old, or the minimum age of digital consent in your country if that is higher. If you are younger, you may only use the Service with the consent and supervision of a parent or legal guardian, who accepts these Terms on your behalf.
• You must give accurate information when you sign up and keep it up to date.
• One account is for one person. You may not share, sell or transfer your account or let anyone else use it.
• You are responsible for keeping your sign-in details secure and for everything that happens under your account. Tell us straight away at support@pandawiseai.com if you think someone else has accessed it.

What Pandawise AI is, and what it is not

Pandawise AI is an independent practice tool for the IELTS test. It offers lessons, practice questions, practice tests, exam simulations and AI feedback on writing and speaking.

• We are not affiliated with IELTS. IELTS is a registered trademark of the British Council, IDP: IELTS Australia and Cambridge University Press & Assessment. We are not endorsed by, connected with or approved by any of them. We use the name only to describe what our practice material is for.
• Our material is not official. Our questions, tests and recordings are written by us to follow the published test format. They are not real IELTS test questions and may differ from the real test in content, difficulty and timing.
• We do not register you for the test. Booking, taking and paying for the official IELTS test is entirely between you and the official test centres.
• We are a tool, not a promise. Your result depends on many things outside our control, including your starting level, how much and how well you practise, and the test day itself. We do not guarantee any band score, admission, visa, job or other outcome. The only exception is the below-B2 refund on the 6 Months plan, which applies strictly under the conditions in our Refund Policy.

AI feedback and estimated bands

Many features use artificial intelligence, provided partly by third parties, to mark answers, estimate bands, transcribe speech, run the speaking examiner and give feedback.

• Bands, scores and feedback produced by the Service are estimates for practice only. They are not official IELTS results and do not predict your official result.
• AI can make mistakes. It can misunderstand an answer, mishear speech, mark a correct answer wrong or give advice that is incomplete or inaccurate. Use your own judgement and do not rely on AI output as professional, academic or immigration advice.
• If you think something was marked wrongly, use Report a problem in the app or write to us. We may correct content and answer keys, but we have no obligation to change a past result.

Free and Pro access

• Free accounts get access to part of the content and a limited number of AI tool uses each week. What is free and the size of the limits may change at any time.
• Pro unlocks the content and features described on the pricing page at the time you buy. We keep improving the Service, so we may add, change or remove individual lessons, tests and features, as long as Pro keeps its core purpose of IELTS practice.
• Some accounts get Pro through an early-access programme, a promotion or an organisation. That access lasts only as long as the programme, promotion or organisation arrangement and may end when it does.

Subscriptions, trials and payments

• Pro is a subscription billed every 1, 3 or 6 months, depending on the plan you choose. The price, currency and billing period are shown at checkout before you pay. Prices include VAT or other taxes where we are required to charge them.
• Automatic renewal. Your subscription renews automatically at the end of each billing period at the then-current price for that plan, and the payment method you saved is charged, until you cancel.
• Cancelling. You can cancel at any time from your account (billing portal). Cancellation stops the next renewal; you keep Pro until the end of the period you already paid for. Cancelling does not by itself give a refund for the current period.
• Free trial. First-time Pro buyers of the 6 Months plan may get a 7-day free trial. A valid payment method is required. If you do not cancel before the trial ends, the full plan price is charged automatically at the end of the trial. Only one free trial per person is allowed; we may refuse or end a trial if we believe it is being abused (for example with several accounts or cards).
• Price changes. We may change our prices. A new price never applies to a period you have already paid for. For an active subscription, we will tell you in advance and the new price applies from your next renewal; you can cancel before then if you do not agree.
• Payments are processed by Stripe. We never see or store your full card details. If a payment fails, we may retry it and may pause or end Pro until it succeeds.
• Chargebacks. If you have a problem with a charge, please contact us first: we usually resolve it quickly. If you open a chargeback for a valid charge, we may suspend your account while it is being resolved.
• Organisation discounts are set by us for each partner organisation and apply only through that organisation's link or code.

Right of withdrawal (EU, EEA and UK consumers)

If you are a consumer in the EU, EEA or UK, you have a legal right to withdraw from a subscription within 14 days of buying it, without giving a reason. To withdraw, send a clear statement to support@pandawiseai.com from the email address of your account within those 14 days.

By starting Pro straight away, you ask us to begin providing the Service during the withdrawal period. If you then withdraw, we refund the payment minus an amount proportionate to the time you had Pro up to the date you told us. A free trial counts as part of this, so withdrawing during the trial costs you nothing.

Acceptable use

When you use the Service, you agree not to:

• copy, download in bulk, scrape, record, republish, sell, share or otherwise distribute our lessons, questions, tests, audio, model answers, PDFs or other content, including by screenshots or screen recordings shared with others;
• use bots, scripts, crawlers or other automated means to access the Service, or use our content to build, train or improve another product or AI model;
• reverse engineer, decompile or try to extract our source code, prompts or answer keys, except where the law allows it;
• get around usage limits, paywalls or security measures, or create several accounts to get more free uses or trials;
• interfere with or overload the Service, or try to access accounts, data or systems you are not allowed to;
• upload or submit anything unlawful, harmful, abusive, hateful, sexual, infringing or that contains malware, or other people's personal data without their permission;
• use the Service for any illegal purpose or to cheat in an official test.

We may remove content, limit features, or suspend or close accounts that break these rules.

Your content

"Your content" means everything you submit to the Service: answers, essays, speaking audio and transcripts, notes, highlights, saved words, ratings and messages.

• You keep ownership of your content.
• You give us a worldwide, non-exclusive, royalty-free licence to host, store, process, transcribe, analyse and display your content as needed to run, secure and improve the Service and to give you feedback. This licence ends when your content is deleted, except for copies we must keep by law or that are in routine backups for a limited time.
• If you join an organisation (for example a language school or agency), you agree that its staff can see your results as described in our Privacy Policy.
• You are responsible for your content and confirm you have the right to submit it.
• If you send us suggestions or feedback, we may use them freely without paying you.

Our content and intellectual property

The Service and everything in it, other than your content, including lessons, questions, tests, audio, images, charts, model answers, PDFs, software, design, logos and the name "Pandawise AI", belongs to us or our licensors and is protected by copyright, trademark and other laws.

While your account is in good standing, we give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your own, non-commercial IELTS preparation. Nothing in these Terms transfers any ownership to you. Teachers, schools and agencies may not use our content with their students except through our organisation programme.

Availability and changes to the Service

We work hard to keep the Service running, but we provide it "as is" and "as available". We do not promise that it will always be available, uninterrupted, error-free or free of harmful components, or that content will be free of mistakes. We may carry out maintenance, and we may change, suspend or stop any part of the Service.

If we stop the whole Service permanently, we will tell you in advance where we can and refund the unused part of any prepaid subscription period.

Suspension and termination

• You can stop using the Service and delete your account at any time. Cancel any subscription first so it does not renew.
• We may suspend or close your account, with or without notice, if you break these Terms, if we must do so by law, if your use creates risk or legal exposure for us or other users, or in case of fraud or payment abuse. If we close your account because you broke these Terms, you are not entitled to a refund, unless the law says otherwise.
• Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability and governing law) continue to apply.

Disclaimers

To the fullest extent permitted by law, we exclude all warranties, conditions and terms, whether express or implied, including those of merchantability, fitness for a particular purpose, accuracy and non-infringement. In particular, we make no promise about any test score, educational, immigration or employment outcome.

Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, such as liability for death or personal injury caused by negligence, for fraud, or for intent or gross negligence, and nothing affects your mandatory rights as a consumer.

Subject to that, and to the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, opportunity, data, goodwill, or for a test result, missed deadline, rejected application or visa decision, arising from or connected with the Service;
• we are not liable for losses caused by events outside our reasonable control, such as outages of the internet, hosting, payment or AI providers;
• our total liability to you for all claims arising from or connected with the Service or these Terms is limited to the greater of the amount you paid us in the 12 months before the event that gave rise to the claim, or €50.

Indemnity

To the extent permitted by law, you agree to compensate us for claims, losses and reasonable costs (including legal fees) that third parties bring against us because of your breach of these Terms, your content or your unlawful use of the Service. This does not apply to consumers where such an obligation is not allowed by law.

Changes to these Terms

We may update these Terms from time to time, for example when we change the Service, our prices or the law changes. We will post the new version on this page with a new "Updated" date and, for significant changes, tell you by email or in the app before they take effect. If you keep using the Service after the changes take effect, you accept the new Terms. If you do not agree, you can cancel your subscription and stop using the Service.

Governing law and disputes

These Terms are governed by the laws of the country in which the operator of Pandawise AI is established, and its courts have jurisdiction over any dispute arising from them or from the Service.

If you are a consumer, this does not take away the protection of the mandatory laws of the country where you live, and you may also bring a claim in the courts of that country. Before going to court, please contact us first: most issues are solved with a single email.

General

• These Terms, together with the Privacy Policy, Refund Policy and anything shown to you at checkout, are the whole agreement between you and us about the Service.
• If any part of these Terms is found invalid or unenforceable, the rest stays in force.
• If we do not enforce a right straight away, we do not give it up.
• You may not transfer your rights under these Terms. We may transfer ours to a company that takes over the Service, as long as your rights are not reduced.
• These Terms are written in English. Any translation is for convenience only; the English version prevails.

Contact

Questions about these Terms? Write to us at support@pandawiseai.com.